Privacy Policy jl6911 — Malaysian Player Data Protection

1Introduction

Jl6911 ("we", "our platform") takes our responsibility to every user's privacy seriously. This Privacy Policy explains how we collect, use, store, and in certain circumstances, share your personal information when you use the jl6911 platform — whether through our official website or mobile app.

We understand that trust is the most valuable asset in the relationship between a platform and its players. That is why we are committed to handling your data with the highest level of care and diligence. No personal information is shared, sold, or used for any purpose you have not consented to.

This policy is drafted in accordance with internationally recognised data protection principles and complies with applicable privacy laws in Malaysia. If you have any questions after reading this document, our support team is always ready to help.

2Data We Collect

Jl6911 only collects data that is strictly necessary to provide you with a safe, seamless, and responsible service. Below are the categories of data we collect and the purposes for which they are collected:

Data We Do Not Collect

Jl6911 does not collect any biometric data, medical information, religious beliefs, political views, or other sensitive data unrelated to our platform's services. We also do not collect data from minors — this platform is intended for users aged 18 and above only.

3How We Use Your Data

Every piece of data collected is used for a specific and lawful purpose. jl6911 never uses your data for purposes not stated in this Privacy Policy. The following is a detailed description of how your data is used:

• Account Management — processes registration, verifies identity via KYC, and ensures your account is secure and functioning properly.
• Transaction Processing — handles deposits and withdrawals quickly and accurately using local payment methods such as DuitNow, FPX, TNG eWallet, Boost, GrabPay, and major Malaysian banks.
• Platform Security — detects and prevents fraud, multi-accounting, collusion, and any other unlawful activity that could compromise platform integrity.
• Responsible Gaming — monitors gameplay patterns to identify players who may need support, and enables enforcement of self-imposed limits you have set.
• Service Improvement — analyses how players use the platform to improve the user experience, technical performance, and breadth of game options.
• Marketing Communications — sends you offers, promotions, and platform updates that may interest you, subject to your notification preferences in your account.
• Legal Compliance — fulfils reporting and record-keeping obligations set by applicable laws and regulatory authorities.

4Legal Basis for Processing

Jl6911 processes your personal data on a valid legal basis at all times. Depending on the type of data and its purpose, our processing relies on one or more of the following bases:

• Contract Performance — processing required to provide the services you have requested, including account management and financial transaction processing.
• Legal Obligation — processing required to comply with applicable legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• Legitimate Interest — processing for platform security, fraud prevention, and service improvement purposes, where our interests do not override your privacy rights.
• Consent — for certain types of processing such as marketing communications, we require your explicit consent, which you may withdraw at any time.

5Data Sharing

Jl6911 does not sell your personal data to any third party. We only share your information in limited and controlled circumstances as follows:

• Payment Service Providers — DuitNow, FPX, TNG eWallet, Boost, GrabPay providers and partner banks that process your financial transactions. They receive only the data necessary for payment purposes.
• Platform Technology Providers — companies providing technical infrastructure, cloud services, licensed game providers, and customer support systems that support the operations of the jl6911 platform.
• Regulatory Authorities — government bodies, law enforcement agencies, or regulatory authorities where we are legally obligated to do so under applicable law.
• KYC Verification Providers — third-party identity verification services that help us validate the authenticity of the documents and information you provide.

All third parties with whom we share data are bound by strict confidentiality agreements and are only permitted to use that data for the purposes we specify. We do not allow them to use your data for their own interests.

6Data Security

Protecting your data is jl6911's top priority. We implement comprehensive technical and organisational security measures to ensure your personal data is safeguarded against unauthorised access, loss, destruction, or accidental disclosure.

Technical Protection Measures

• 256-bit SSL encryption for all data transmitted between your device and jl6911 servers.
• Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms.
• Two-factor authentication (2FA) is available and strongly encouraged for all accounts.
• Round-the-clock 24/7 security monitoring to detect any suspicious activity.
• Regular penetration testing conducted by independent security experts.
• Strict internal access controls — only authorised staff may access user data based on the requirements of their role.

7Cookies & Tracking Technologies

The jl6911 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how players interact with our platform. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled as they are essential for the platform to operate.
• Analytics Cookies — helps us understand how players use the platform, which pages are visited most frequently, and where improvements are needed. This data is collected in aggregate and does not identify individuals.
• Functional Cookies — stores your preferences such as language settings, display limits, and favourite game selections for a more personalised experience.
• Performance Cookies — helps us optimise page loading speed and overall platform performance for a smoother experience.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For analytics and functional cookies, you can opt out without impacting your core experience.

8Your Rights

As a jl6911 user, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights without any unreasonable barriers:

• Right of Access — you have the right to obtain a copy of the personal data we hold about you, including information on how it is being used.
• Right to Rectification — you may ask us to correct any inaccurate or incomplete data through your account settings or by contacting our support team.
• Right to Erasure — in certain circumstances, you may request that we delete your personal data. However, we may need to retain certain data to fulfil our legal obligations.
• Right to Restrict Processing — you may request that we restrict the processing of your data in certain situations, such as while a dispute about data accuracy is ongoing.
• Right to Data Portability — you may request your data in a machine-readable format for transfer to another service provider.
• Right to Object — you have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact the jl6911 support team via Live Chat or our support email. We will process your request within 30 business days.

9Data Retention

Jl6911 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data — retained for the duration your account is active and for a defined period after account closure for audit purposes.
• Financial Transaction Records — retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering laws in Malaysia.
• Support Communication Records — retained for 3 years for complaint resolution and service improvement purposes.
• Analytics Data — data collected in aggregated and anonymised form may be retained for longer periods for platform improvement purposes.

Once the retention period has ended, your data will be securely deleted or anonymised in accordance with established procedures.

10Privacy Policy Changes

Jl6911 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The "Updated" date at the top of this document will always reflect the latest version.

For significant changes — especially those affecting how we use your data — we will provide at least 14 days' notice before the changes take effect, via your registered email or an in-platform notification. Continued use of the jl6911 platform after the effective date constitutes your acceptance of the updated policy.

11Contact Us

If you have any questions, concerns, or complaints about how jl6911 handles your personal data, or to exercise any of your privacy rights, please contact us through the following channels: